Bridgetown.
Lawyers and small contractors were bad grades in a Customer Satisfaction Survey conducted by the National Initiative for Service Execellence (NISE).
The Customer Satisfaction Survey, conducted between January and April this year, rated lawyers, small residential building contractors, beauty and personal care providers, and private doctors.
Customer satisfaction for lawyers was 68 per cent compared with 65 per cent for the contractors, 90 per cent for beauty and personal care and 87 per cent for private doctors. The accepted average, based on the model, is 78 per cent.
Customer satisfaction is based on expectation, value for money and perceived quality.
Chief executive officer of NISE, Kim Tudor, in presenting the findings at NISE’s Harbour Road, St Michael office said the low customer satisfaction score for lawyers and high concern about dishonesty were of “grave concern” for her organization.
'"For the areas of improvement when it cme to lawyers, everyone interviewed wrote honesty. Just like contractors it was horrifying", Tudor said.
She stated the lack of honestly among lawyers had two components in terms of money deposited y clients and not telling the truth when it comes to delays.
Tudor said most people complained that contractors were not giving them reliable estimates.
