Consumer has right to return goods purchased from any store

Georgetown: The Competition and Consumer Affairs Commission says under the Consumer Affairs Act 2011 (CAA), all enterprises providing goods or services to consumers in Guyana MUST adhere to the CAA.

The Competition and Consumer Affairs Commission (CCAC) noted that it may take corrective action against any enterprise in violation of the CAA. The CCAC is empowered to apply the CAA.

The organisation stated that the reference of “GOODS” is determined to mean “All Non- Perishable Items.”

According to CCAC, the consumer has the right to return a good purchased from any store in Guyana no later than seven (7) days from the date of purchase, providing : (A) The good is accompanied by the original receipt received at the time of purchase, (B) The good is in its original packaging, (C) The Supplier has the right to charge up to a ten percent (10%) restocking fee on certain goods and this good shall be fit for resale at original value.

Penalties can be imposed for a breach of any provision of the Act; this may range from $20,000 to $1,000,000 and up to one year imprisonment.