Georgetown : The Guyana Revenue Authority (GRA), in its efforts to simplify the process for purchase and renewal of licences has implemented several new systems at the Licence Revenue Office (LRO), Smyth Street, Georgetown.
Commissioner General of the GRA, Khurshid Sattur said, the LRO is one of the key agencies of the GRA which has direct contact with taxpayers, and the assurance of taxpayers’ compliance and satisfaction promoted such interventions.
He also noted that the recently implemented Licence Revenue Processing System (LRPS) was designed to track step by step transactions and has thus far proven to be successful.
Sattaur said several discrepancies have been identified. “Every effort has been taken to reduce the usual congestion at the LRO, including the sale of licences at various offices and designation of a special day for issuing of free licence to yellow cabs”.
LRO’s Senior Manager, Wayne Austin said that since the commencement of sale of motor vehicle licences on March 1, several steps were taken to improve the delivery of services and reduce processing time. “Despite these interventions to assist with speedy delivery of service he said several challenges were faced including disruption to its network by lightning that damaged critical communications equipment and created a backlog”, Austin said.
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